KINGSTON EXPRESS #

INTELLECTUAL PROPERTY (IP) COMPLAINTS #

NOTICE & TAKEDOWN POLICY #

Last Updated: [Insert Date]

Kingston Express respects intellectual property rights and expects sellers using the Platform to do the same. This Intellectual Property (IP) Complaints / Notice & Takedown Policy explains how rights holders may report alleged infringement and how Kingston Express handles such reports.

This Policy applies to brands, rights holders, sellers, and other affected parties.

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1. PURPOSE #

This Policy is designed to:

• Protect intellectual property rights
• Prevent the sale of counterfeit or infringing products
• Provide a fair and transparent notice-and-takedown process
• Allow sellers an opportunity to respond to allegations
• Address repeat infringement through enforcement measures

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2. WHO MAY SUBMIT AN IP COMPLAINT #

IP complaints may be submitted by:

• Trademark owners
• Copyright holders
• Authorized brand representatives
• Authorized agents acting on behalf of rights holders

Proof of ownership or authorization may be required.

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3. TYPES OF INFRINGEMENT COVERED #

This Policy covers allegations relating to:

• Counterfeit products
• Trademark infringement
• Copyright infringement
• Unauthorized use of brand names, logos, or images
• Sale of products that infringe proprietary rights

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4. HOW TO SUBMIT AN IP COMPLAINT #

Rights holders must submit a complaint through the designated Kingston Express reporting channel and include:

• Identification of the intellectual property right claimed
• Description of the allegedly infringing product or listing
• URL or order reference identifying the listing
• Evidence supporting the claim (e.g., registration details, images)
• Contact information of the complainant
• A statement confirming good-faith belief that the use is unauthorized

Incomplete complaints may be rejected or delayed.

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5. REVIEW & TAKEDOWN PROCESS #

Upon receipt of a valid complaint, Kingston Express may:

• Review the complaint for completeness
• Temporarily remove or disable access to the affected listing
• Notify the seller of the complaint and action taken

Kingston Express may remove listings without prior notice where necessary to prevent harm, consumer deception, or legal exposure.

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6. SELLER RESPONSE & COUNTER-NOTICE RIGHTS #

Sellers may respond to an IP complaint by:

• Providing evidence of authorization or authenticity
• Submitting a counter-notice disputing the claim
• Correcting or removing infringing content voluntarily

Seller responses must be submitted within the timeframe specified in the notification.

Failure to respond may result in permanent removal of the listing and further enforcement action.

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7. COUNTERFEIT ENFORCEMENT #

Listings identified as counterfeit may result in:

• Immediate removal of the listing
• Suspension of seller privileges
• Withholding of funds
• Destruction or disposal of counterfeit inventory where permitted

Kingston Express may share relevant information with rights holders or authorities where required by law.

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8. REPEAT INFRINGER POLICY #

Kingston Express maintains a repeat infringer policy.

Sellers who repeatedly submit infringing listings or receive multiple valid IP complaints may face escalating enforcement actions, including:

• Listing suppression
• Account suspension
• Permanent account termination
• Removal from Dispatchment Services
• Forfeiture or disposal of infringing inventory

Determinations are made at Kingston Express’s discretion based on severity, frequency, and risk.

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9. MISUSE OF THE COMPLAINT PROCESS #

Submitting false, misleading, or abusive IP complaints is prohibited.

Kingston Express may:

• Reject invalid complaints
• Suspend access to the complaint process
• Take appropriate action against misuse

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10. NO LEGAL DETERMINATION #

Kingston Express does not adjudicate ownership disputes or make legal determinations regarding infringement.

Actions taken under this Policy are administrative and intended to reduce risk and protect the Platform.

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11. POLICY UPDATES #

This Policy may be updated from time to time. Updates will be posted on the Platform with a revised “Last Updated” date.

Continued use of the Platform constitutes acceptance of the updated Policy.

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12. CONTACT FOR IP COMPLAINTS #

IP complaints should be submitted via the designated reporting channel or sent to:

Kingston Express – IP Compliance Team
Email: [email protected]
Address: [Insert address]